Since the recent recession starting back in 2007, most businesses have less personnel today than before. With the economic climate still being a bit suspect, these same companies are reluctant to return to the prior staffing levels. This puts customer service levels at risk due to fewer people trying to do all the prior workflow. In most cases speed and accuracy suffer as a result, or in best case scenario the demand on current staff is not sustainable. This leads to poor customer service and creates an issue with customer retention. Solution – Now is the time to invest in technology! Most companies have not spent any significant money on technology over the last decade, and yet the tools that are now available to operate our business and interact with our customers has never been better. Technology will enable much better workflow, and position you for scalable growth with minimum staffing increases. This is where the competitive edge is going to come from in the future. Make sure you are planning on investing in technology in 2017. Start planning your best investment in your business right now.