About Rafael

Service Engineer with over 40 years’ experience working with major OEM’s such as Caterpillar, JCB & JLG. Fluent in Spanish, English and some Portuguese. Always on the Service side supporting Dealers and Customers’ needs with direct influence on equipment repair & maintenance. In-depth knowledge of market segments such as mining, equipment rental and rebuild shops. 

Originally joined Script International in 1997 to support the development of CAT Rental Stores in Latin America. Primary focus to establish sustainable processes that would ensure quality control and high fleet utilization. Experienced trainer in all aspects of product support. 

Worked until 2016 with Caterpillar Corporation as Service Rep for mining heavy equipment in Chile. Heavily involved with chassis repairs of whole 793F fleet in Chile.

Full-time industry consultant since 2016 across many different industries.